Are you navigating complex change in a higher education environment that’s stretched, uncertain and constantly shifting?

As a certified ICF coach and Prosci change strategist with over 25 years of experience leading strategic change in global universities, I help senior higher education leaders transform how they lead through complexity.

MY SERVICES

What I Do

I work with university executives, deans, and senior staff to navigate the scale and pace of large-scale change — from institutional strategy and cultural transformation to team leadership and stakeholder alignment. Through tailored coaching and proven change strategies, I help you stay steady under pressure, lead with authenticity, and build the influence needed to make change stick.

How I Can Help You

For those ready to transform how they lead through uncertainty, my signature programme offers a comprehensive journey to lasting change.

Helping University Leaders Stay Calm, Clear and Connected – Even in the Chaos of Change.

Through personalised one-on-one coaching sessions, we’ll work together to navigate the emotional and strategic complexities of change leadership. You'll develop greater clarity, presence and resilience — so you can lead with integrity, influence without burning out, and create meaningful impact even when the ground keeps shifting.

Whether you're holding difficult decisions, facing resistance, or carrying the weight of leadership in isolation, this programme gives you the tools and reflective space to stay grounded, aligned, and confident in how you lead.

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Personal Support

You’ll receive dedicated, one-to-one support as you navigate complex change, lead through uncertainty, and stay steady under pressure.

This programme is designed for senior university leaders who are carrying the weight of transformation — juggling strategic demands, people dynamics, and personal doubts — and are committed to leading with clarity, confidence and care, even when the path ahead feels unclear.

Together, we’ll create space to think, tools to act, and the support you need to lead change in a way that’s both effective and sustainable.

Challenges I help you overcome

Whether you’re facing difficult decisions that don’t align with your values or navigating high-stakes change in a role that feels increasingly uncertain - I’ve been there, and I’ve helped many senior leaders find their clarity, confidence, and capacity to lead with impact.

Leading change in higher education can feel relentless - especially when expectations are high, resources are stretched, and your own role feels increasingly uncertain.

Whether you’re navigating values misalignment, leading exhausted teams, or facing resistance from stakeholders, you don’t have to carry it alone.

Through my signature coaching programme, I help senior university leaders like you move from overwhelm to clarity — and lead with confidence, even in the chaos.

Lead Steadily, Even When the Ground Shifts

I’m carrying so much – but I can’t show it.”

You’re expected to hold people, politics and priorities — often with little support and no clear answers.

→ We create a protected space for you to pause, reflect, and reconnect with what really anchors you as a leader. Together, we map out a practical path forward that feels true to your values — so you can make decisions and show up in ways that feel steady and real.

Protect Your Energy and Sustain Your Leadership

“I’m overwhelmed and running on empty — I don’t know how long I can keep going.”

→ We’ll design realistic boundaries and sustainable ways of working, so you can protect your wellbeing while still delivering what matters. You’ll learn how to stay responsive without being constantly reactive — and keep your energy focused where it makes the most difference and without compromising your impact.

Communicate Honestly. Even When It’s Hard

“I need to deliver tough messages — and still bring people with me.”

Whether you’re managing redundancies, rationalising subject areas or leading sensitive restructures, we’ll strengthen how you craft and share messages that people trust — even when they don’t like the news.

→ Together, we’ll sharpen your ability to speak with purpose, hold difficult conversations calmly, and connect with others in ways that feel human, not scripted.

Strengthen Alignment and Work With Resistance

When change is fast and pressure is high, it’s easy for people to pull in different directions — or dig in their heels.

🔹 “My team is exhausted — but the pace isn’t slowing.”

→ I’ll help you read the room, defuse tension, and turn resistance into useful dialogue. We’ll develop strategies that move conversations from standstill to solution — so you can lead change without feeling like you’re in constant conflict.

This is about more than surviving change — it’s about leading in a way that feels sustainable and true to you.

Testimonials...

“Warm, engaging, thoughtful and just the right level of challenging”

As a result of our coaching sessions, Hannah left feeling “more resilient and equipped to handle some of the leadership pressures” she was dealing with.

If you are considering working with Caroline I would say go for it. She is warm, engaging, thoughtful and just the right level of challenging. I really enjoyed our sessions and discussions and would 100% recommend Caroline as a coach.

Hannah Rundle, Executive Director, Faculty Operations, University of Manchester

“I felt I could open up to you and trust you to listen and work with me without judgement but also in complete confidence.”

Coaching sessions have enabled me to not jump to conclusions - often initially the wrong ones, to think about how issues and challenges make me feel before I instinctively respond to them - often in the wrong way and also to take a step back before I too harshly judge myself.

Sarah Shaw, Education Practice Lead, Odgers Interim

“The fixer, the motivator, the innovator, the diplomat and, when needed, the consoler”

Caroline was not only the glue that held everything together, she was also the fixer, the motivator, the innovator, the diplomat and, when needed, the consoler. She was able to get the best out of individuals and as a results the teams were able to be more than the sum of their parts.

Professor Joanne Wright, Deputy-Vice Chancellor (Education), The University of Sydney

“A distinctive strength is her ability to listen carefully and identify the heart of complex leadership issues”

Caroline brought deep and wide-ranging experience – internationally – to bear on the transformation effort. She was highly effective in applying her knowledge of organizational change to shape the programme, coach senior academic and professional leaders.

Dr Michael Hollewand, Director, Principal Management Consultant (A former McKinsey consultant and Chief Strategist for the BG Group

FREE GUIDE

A Change Leadership Guide:

7 Myths of Leading Change in Higher Education

Get practical strategies to lead transformation with clarity, confidence and authenticity – even when the ground keeps shifting.

DOWNLOAD YOUR COPY

What my approach to coaching can do for you

I believe that leading change well isn’t just about delivering strategy — it’s about staying grounded in your values, holding steady under pressure, and bringing people with you, even when the path is unclear.

It’s also about giving yourself permission to pause and reflect, so you can lead from a place of clarity — not just reaction. Too often, senior university leaders hold their challenges alone, second-guessing tough decisions in isolation.

Imagine what you could achieve if you had the right support and guidance — a confidential space to think things through, build your confidence, protect your energy, and lead with a sense of calm authority, no matter how complex the change.

When you work with me, you’ll find practical ways to translate strategy into real, lasting action — while staying connected to what matters most to you and those you lead.

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